{"id":11261,"date":"2025-06-02T07:56:06","date_gmt":"2025-06-02T05:56:06","guid":{"rendered":"https:\/\/hvdhotels.com\/?page_id=11261"},"modified":"2026-08-25T17:24:04","modified_gmt":"2026-08-25T15:24:04","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/hvdhotels.com\/ro\/termeni-si-conditii\/","title":{"rendered":"Termeni \u0219i condi\u021bii"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11261\" class=\"elementor elementor-11261 elementor-1079\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0540f e-flex e-con-boxed e-con e-parent\" data-id=\"2c0540f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b22849 elementor-widget elementor-widget-heading\" data-id=\"0b22849\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Termeni \u0219i condi\u021bii<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d52462 elementor-widget elementor-widget-html\" data-id=\"4d52462\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"hvd-terms-content\" style=\"font-family: inherit; color: #333; line-height: 1.7; max-width: 100%;\">\n  <p style=\"font-size: 1.1rem; color: #555; margin-bottom: 25px;\"><strong>HVD Hotels EOOD<\/strong><\/p>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">1. Dispozi\u021bii generale<\/h2>\n  <p>1.1. Ace\u0219ti Termeni \u0219i Condi\u021bii Generale (denumi\u021bi \u00een continuare <strong>\u201eTermenii\u201d<\/strong>) reglementeaz\u0103 accesul \u0219i utilizarea site-ului web <strong>hvdhotels.com<\/strong> (denumit \u00een continuare <strong>\u201eSite-ul\u201d<\/strong>), precum \u0219i toate contractele de cazare, rezerv\u0103rile online \u0219i serviciile hoteliere furnizate de <strong>HVD Hotels EOOD<\/strong> (denumit\u0103 \u00een continuare <strong>\u201eCompania\u201d<\/strong>, <strong>\u201eHVD Hotels\u201d<\/strong> sau <strong>\u201enoi\u201d<\/strong>).<\/p>\n\n  <div style=\"background-color: #f8fafc; border-left: 4px solid #c29d59; padding: 15px 20px; margin: 20px 0; border-radius: 0 6px 6px 0;\">\n    <p style=\"margin: 0 0 8px 0; font-size: 1.05rem;\"><strong>HVD Hotels EOOD<\/strong><\/p>\n    <p style=\"margin: 0 0 6px 0;\">\ud83d\udccd Adres\u0103: Str. Han Asparuh nr. 2, Varna 9000, Bulgaria<\/p>\n    <p style=\"margin: 0 0 6px 0;\">\ud83d\udcde Tel.: <a href=\"tel:+359875303030\" style=\"color: #c29d59; text-decoration: none; font-weight: 500;\">+359 87 530 3030<\/a><\/p>\n    <p style=\"margin: 0 0 6px 0;\">\u2709\ufe0f E-mail: <a href=\"mailto:info@hvdhotels.com\" style=\"color: #c29d59; text-decoration: none; font-weight: 500;\">info@hvdhotels.com<\/a><\/p>\n    <p style=\"margin: 0;\">\ud83c\udf10 Website: <a href=\"https:\/\/hvdhotels.com\" target=\"_blank\" rel=\"noopener\" style=\"color: #c29d59; text-decoration: none; font-weight: 500; white-space: nowrap;\">https:\/\/hvdhotels.com<\/a><\/p>\n  <\/div>\n\n  <p>1.2. Prin navigarea pe Site, transmiterea de solicit\u0103ri sau finalizarea unei rezerv\u0103ri online, dumneavoastr\u0103 (denumit \u00een continuare <strong>\u201eOaspetele\u201d<\/strong> sau <strong>\u201eUtilizatorul\u201d<\/strong>) confirma\u021bi c\u0103 a\u021bi citit, \u00een\u021beles \u0219i acceptat ace\u0219ti Termeni.<\/p>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">2. Rezerv\u0103ri online \u0219i \u00eencheierea contractului<\/h2>\n  <p>2.1. Rezerv\u0103rile online pe Site sunt procesate printr-un motor de rezerv\u0103ri integrat operat de <strong>Quendoo.bg EOOD<\/strong>.<\/p>\n  <p>2.2. Rezervarea este considerat\u0103 finalizat\u0103 \u0219i obligatorie dup\u0103 generarea automat\u0103 a unei <strong>Confirm\u0103ri de Rezervare<\/strong> cu num\u0103r unic, transmis\u0103 pe adresa de e-mail furnizat\u0103 de Oaspete.<\/p>\n  <p>2.3. Oaspetele este responsabil pentru exactitatea datelor introduse (nume, date contact, num\u0103r oaspe\u021bi, v\u00e2rsta copiilor, date sejur).<\/p>\n  <p>2.4. Solicit\u0103rile speciale (amplasare camer\u0103, etaj, tip pat) depind de disponibilitate \u0219i nu pot fi garantate dec\u00e2t dac\u0103 sunt confirmate \u00een scris de c\u0103tre hotel.<\/p>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">3. Tarife, moned\u0103 \u0219i modalit\u0103\u021bi de plat\u0103<\/h2>\n  <p>3.1. Toate tarifele afi\u0219ate pe Site sunt \u00een <strong>EUR (\u20ac)<\/strong> \u0219i includ TVA \u0219i taxa local\u0103 de sta\u021biune, dac\u0103 nu se specific\u0103 altfel.<\/p>\n  <p>3.2. <strong>Modalit\u0103\u021bi de plat\u0103:<\/strong><\/p>\n  <ul style=\"margin-left: 20px; margin-bottom: 15px; line-height: 1.8;\">\n    <li>Card de credit\/debit (Visa, MasterCard, Maestro) prin procesator securizat;<\/li>\n    <li>Transfer bancar (pentru rezerv\u0103ri efectuate din timp);<\/li>\n    <li>Plat\u0103 la recep\u021bie la check-in (dac\u0103 tariful ales permite).<\/li>\n  <\/ul>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">4. Politica de anulare, depozit \u0219i rambursare<\/h2>\n  <p>4.1. <strong>Condi\u021bii specifice ofertei:<\/strong> Politica de anulare, modificare \u0219i rambursare depinde de planul tarifar, pachetul promo\u021bional sau oferta sezonier\u0103 selectat\u0103 la momentul rezerv\u0103rii, conform detaliilor din Confirmarea de Rezervare.<\/p>\n  <p>4.2. <strong>Depozit nerambursabil:<\/strong> Orice avans\/depozit achitat pentru garantarea rezerv\u0103rii este <strong>strict nerambursabil<\/strong>, cu excep\u021bia cazului \u00een care oferta specific\u0103 prevede altfel.<\/p>\n  <p>4.3. <strong>Categorii tarifare:<\/strong><\/p>\n  <ul style=\"margin-left: 20px; margin-bottom: 15px; line-height: 1.8;\">\n    <li><strong>Oferte Flexibile \/ Standard:<\/strong> Permit anulare sau modificare gratuit\u0103 p\u00e2n\u0103 la termenul specificat. Dup\u0103 acest termen, depozitul\/taxa de anulare este re\u021binut\u0103 de hotel.<\/li>\n    <li><strong>Oferte Nerambursabile \/ Promo\u021bionale Speciale:<\/strong> Plata integral\u0103 este necesar\u0103 la rezervare \u0219i este strict nerambursabil\u0103 \u00een caz de anulare, modificare sau neprezentare.<\/li>\n  <\/ul>\n  <p>4.4. <strong>Neprezentare (No-Show) \u0219i plecare anticipat\u0103:<\/strong> \u00cen caz de neprezentare sau plecare \u00eenainte de termen, rezervarea se anuleaz\u0103 \u0219i nu se acord\u0103 ramburs\u0103ri pentru nop\u021bile neutilizate.<\/p>\n  <p>4.5. <strong>Procesarea ramburs\u0103rilor:<\/strong> \u00cen cazurile \u00een care se cuvin ramburs\u0103ri conform ofertei, acestea se proceseaz\u0103 pe metoda ini\u021bial\u0103 de plat\u0103 \u00een termen de 14 zile lucr\u0103toare.<\/p>\n  <p>4.6. Solicit\u0103rile de anulare se trimit \u00een scris la <a href=\"mailto:info@hvdhotels.com\" style=\"color: #c29d59; text-decoration: none;\">info@hvdhotels.com<\/a> sau prin linkul de gestionare a rezerv\u0103rii.<\/p>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">5. Politici de Check-in \u0219i Check-out<\/h2>\n  <ul style=\"margin-left: 20px; margin-bottom: 20px; line-height: 1.8;\">\n    <li><strong>Check-in:<\/strong> \u00cencep\u00e2nd cu ora <strong>15:00<\/strong> \u00een ziua sosirii. Oaspe\u021bii trebuie s\u0103 prezinte un act de identitate valabil pentru \u00eenregistrare conform legisla\u021biei bulgare din turism.<\/li>\n    <li><strong>Check-out:<\/strong> P\u00e2n\u0103 la ora <strong>11:00<\/strong> \u00een ziua plec\u0103rii.<\/li>\n    <li><strong>Early Check-in \/ Late Check-out:<\/strong> \u00cen func\u021bie de disponibilitate \u0219i contra cost, cu acord prealabil.<\/li>\n  <\/ul>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">6. Regulament intern \u0219i conduit\u0103<\/h2>\n  <ul style=\"margin-left: 20px; margin-bottom: 20px; line-height: 1.8;\">\n    <li><strong>Fumatul:<\/strong> Fumatul (inclusiv \u021big\u0103ri electronice) este strict interzis \u00een toate spa\u021biile interioare \u0219i restaurante. Sunt disponibile zone exterioare dedicate.<\/li>\n    <li><strong>Daune:<\/strong> Oaspe\u021bii sunt r\u0103spunz\u0103tori pentru orice daune aduse bunurilor hotelului. Costul repara\u021biilor poate fi debitat de pe cardul de plat\u0103.<\/li>\n    <li><strong>Ore de lini\u0219te:<\/strong> \u00centre <strong>23:00 \u0219i 08:00<\/strong>. Tulburarea lini\u0219tii celorlal\u021bi oaspe\u021bi nu este tolerat\u0103.<\/li>\n    <li><strong>Cod vestimentar:<\/strong> \u021ainut\u0103 smart-casual la cin\u0103 \u00een restaurantele principale (costumele de baie \u0219i picioarele goale sunt interzise).<\/li>\n    <li><strong>Animale de companie:<\/strong> Animalele de companie nu sunt permise, cu excep\u021bia acordului scris prealabil pentru loca\u021bii specifice.<\/li>\n  <\/ul>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">7. Obiecte de valoare \u0219i r\u0103spundere<\/h2>\n  <p>7.1. Seifurile din camere sunt puse gratuit la dispozi\u021bia oaspe\u021bilor. Hotelul nu r\u0103spunde pentru valorile l\u0103sate nesupravegheate \u00een afara seifului.<\/p>\n  <p>7.2. HVD Hotels nu este r\u0103spunz\u0103tor \u00een caz de For\u021b\u0103 Major\u0103 (calamit\u0103\u021bi naturale, epidemii, greve, \u00eentreruperi de utilit\u0103\u021bi).<\/p>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">8. Proprietate intelectual\u0103 \u0219i confiden\u021bialitate<\/h2>\n  <p>8.1. Con\u021binutul Site-ului apar\u021bine exclusiv <strong>HVD Hotels EOOD<\/strong>.<\/p>\n  <p>8.2. Prelucrarea datelor se face conform GDPR \u0219i <a href=\"https:\/\/hvdhotels.com\/ro\/politica-de-confidentialitate\/\" style=\"color: #c29d59; text-decoration: none; font-weight: 500;\">Politicii de Confiden\u021bialitate<\/a>.<\/p>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">9. Reclama\u021bii \u0219i legisla\u021bie aplicabil\u0103<\/h2>\n  <p>9.1. Nemul\u021bumirile se semnaleaz\u0103 imediat la recep\u021bie \u00een timpul sejurului pentru solu\u021bionare prompt\u0103.<\/p>\n  <p>9.2. Litigiile nerezolvate pot fi adresate platformei europene SOL (<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\" style=\"color: #c29d59; text-decoration: none;\">ec.europa.eu\/consumers\/odr<\/a>) sau Comisiei bulgare pentru Protec\u021bia Consumatorilor (<a href=\"https:\/\/www.kzp.bg\" target=\"_blank\" rel=\"noopener\" style=\"color: #c29d59; text-decoration: none;\">www.kzp.bg<\/a>).<\/p>\n  <p>9.3. Se aplic\u0103 <strong>legisla\u021bia Republicii Bulgaria<\/strong>, litigiile fiind de competen\u021ba instan\u021belor din Varna.<\/p>\n\n  <hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 25px 0;\">\n\n  <h2 style=\"color: #1a1a1a; font-size: 1.5rem; margin-top: 30px; margin-bottom: 15px; font-weight: 600;\">10. Contact<\/h2>\n  <p>\n    <strong>HVD Hotels EOOD<\/strong><br>\n    Str. Han Asparuh nr. 2, Varna 9000, Bulgaria<br>\n    Tel.: <a href=\"tel:+359875303030\" style=\"color: #c29d59; text-decoration: none;\">+359 87 530 3030<\/a><br>\n    E-mail: <a href=\"mailto:info@hvdhotels.com\" style=\"color: #c29d59; text-decoration: none;\">info@hvdhotels.com<\/a>\n  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Termeni \u0219i condi\u021bii HVD Hotels EOOD 1. Dispozi\u021bii generale 1.1. Ace\u0219ti Termeni \u0219i Condi\u021bii Generale (denumi\u021bi \u00een continuare \u201eTermenii\u201d) reglementeaz\u0103 accesul \u0219i utilizarea site-ului web hvdhotels.com (denumit \u00een continuare \u201eSite-ul\u201d), precum \u0219i toate contractele de cazare, rezerv\u0103rile online \u0219i serviciile hoteliere furnizate de HVD Hotels EOOD (denumit\u0103 \u00een continuare \u201eCompania\u201d, \u201eHVD Hotels\u201d sau \u201enoi\u201d). HVD [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11261","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hvdhotels.com\/ro\/wp-json\/wp\/v2\/pages\/11261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hvdhotels.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hvdhotels.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hvdhotels.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hvdhotels.com\/ro\/wp-json\/wp\/v2\/comments?post=11261"}],"version-history":[{"count":4,"href":"https:\/\/hvdhotels.com\/ro\/wp-json\/wp\/v2\/pages\/11261\/revisions"}],"predecessor-version":[{"id":11265,"href":"https:\/\/hvdhotels.com\/ro\/wp-json\/wp\/v2\/pages\/11261\/revisions\/11265"}],"wp:attachment":[{"href":"https:\/\/hvdhotels.com\/ro\/wp-json\/wp\/v2\/media?parent=11261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}