Our promise

Your Safe & carefree summer with
HVD Holiday Guarantee

Season 2021 is coming, the time from which we will take home the most beautiful sea memories and most easily forget about the year 2020. Our goal in this uncertain time is to provide our future guests with detailed information to make them feel on vacation and on the way there comfortable, safe and carefree. That is why we have created a new program that gives all HVD guests, who book directly, answers to all questions while planning their stay on the Black Sea Coast.

What is the HVD Holiday Guarantee?

The “new normal” period brings new rules, as in the whole world so in tourism. That is why we designed a special program called HVD Holiday Guarantee, which combines a number of benefits that, due to and during the COVID-19 pandemic, enables a safe stay and secure payment with flexible booking conditions.

Dive into our program and carelessly tailor your plans for the next vacation that we will need more than ever after this turbulent year.

Flexiblility
With the HVD Holiday Guarantee, we offer you the possibility of flexible cancellations. We are aware that the COVID-19 pandemic has made your travel and vacation planning challenging, that´s why we offer you:
  • Possibility to change the pеriod or name of reservation without penalty fee .
  • Better payment conditions .
  • Possibility to issue a Voucher that can be used during Summer 2021.
  • Possibility to issue a Gift card for your beloved ones.
  • Exclusive special offers
  • No hidden fees
  • Easier holiday planning.
Health & safety standards

The HVD Holiday Guarantee ensures the highest health and safety standards. Taking into account the health of our guests, employees and business partners, and in cooperation with experts, we have prepared options for the operation of all our hotels in the conditions of the COVID-19 pandemic.

  • Highest hygienic standards
  • Professional security procedures
  • Constant adherence to all required measures and protocols
Culinary Experience

HVD Holiday Guarantee offers an exclusive gastronomic experience – Culinary Experience, which finds its inspiration in one of the world’s most popular cuisines – Mediterranean and Balkan cuisines, using local flavors and international standards. Each HVD hotel and à la carte restaurant in our hotels offers a unique and new Culinary Experience:

  • Extended breakfast time.
  • A varied and healthy buffet.
  • Individual menus, according to your diets and allergies.
  • HVD staff is happy to serve you the food of your choice.
  • Constant adherence to all health & sanitary protocols.
Best price guaranteе
HVD Holiday Guarantee offers the best price for your vacation. In these challenging times, it is of the utmost importance for us to provide you with all the benefits we can. If on another publicly available website you find a lower price for the same room type and the same hotel, for the same payment condition, services and the same dates, we grant you a 5% discount on the lower price you found. Best price guarantee for direct bookings
      • Book your accommodation on our websites or through our phone number, we guarantee you the best online price.
      • If, after booking for the same hotel, the same period, the same room type, the same number of guests and the same service, you will find an online price within 24 hours that is cheaper than the price written out on our website, then we will offer you this lower price with an additional discount after a review.
      • Please send us an email with the link to the website where you found the cheaper price, screenshots or print screens are not taken into account.
      • We will review your application in compliance with the general conditions and contact you within 2 business days.
General conditions:
      • There must be a reservation made on our websites or through our phone.
      • The competitive price must be bookable on the other website on the same terms as on the HVD websites. The competitive price must be in the same currency.
      • The price must be available at the same booking date as our price.
      • Your mail must be sent within 24 hours after direct booking.
      • The price must apply to the same hotel, same holiday period, the same room type, the same services, the same number of guests and the same booking date.
      • The same reservation conditions must apply as on the HVD websites (cancellation conditions, minimum stay, payment periods, etc.).
The warranty does not specifically apply to the following prices:
      • Prices offered through non-transparent booking channels (such as booking portals where the accommodation name is not announced until after booking)
      • Offers available through auction websites (e.g. Ebay)
      • Non-public or confidential prices such as pep offers, company offers, closed-user group pages, club offers, etc.
      • Prices that apply in conjunction with a prepaid voucher
      • Actions of tourist partners
      • Hotel rooms sold as part of a package offer (e.g. flight or transfer included)
      • Group prices, coupon sales and prices that require a voucher
The warranty is based on the final price, i.e. only for the entire stay (including all service charges, taxes or other costs), it does not apply to single days.
The warranty is valid for a deviation from 1,00 € / 2,00 BGN per day.
HVD Hotels reserve the right to change or terminate the Best Price Guarantee and the Terms at any time. These changes will be announced at least 48 hours before it enters into force on this page.
HVD Hotels may refuse to use it in the event of proof of intentional abuse or manipulation, despite being entitled to the best price guarantee.
These conditions apply to bookings with a booking date from 01.01.2021.
Direct contact

It is important to have support and direct access to all the necessary information through the decision-making process, travel and finally the holiday itself. We have recognized this need and that is why we are directed towards our future guest through all our communication channels, from e-mail, social networks or by phone. An individual and personalized approach is the core of our business because every guest is equally important to us. We are here for you to make everything around your holiday more pleasant and easier for you.

  • Full support
  • Direct contact
  • Personalized holiday offers

If you have additional questions, feel free to contact us directly. We are here for you in every step of your vacation planning. Together we can return to the “old normal” and enjoy the most beautiful beaches of the Black Sea coast like never before.