FAQ

Yes, you can book a room without a credit card. You can pay your reservation with bank transfer.
When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details.
The most common reason for not getting a confirmation e-mail is typing your email address incorrectly. Therefore, please check your e-mail address before finalizing your reservation. We have also noticed that in some cases our confirmation email may end up in your “spam folder”. If you do not receive an email after you have made a booking, please contact us at:
HVD Clubhotel Miramar +359 884 800 961 ; email: reservations@miramar-bg.com
HVD Reina del Mar +359 884 800 979 ; email: reservations@reinadelmar-bg.com
HVD Viva Club Hotel + 359 884 959 ; email: reservations@vivahotel-bg.com
HVD Club Bor Hotel +359 800 959 ; email: reservation@borhotel-bg.com

All rates on our websites are per room per stay, unless stated differently.

Our rates change depending on offer/ demand. Subscribe to our newsletter to be informed about all promotions on time.

It is a real price depending on the day you book. The prices change every day and the statement starting “Lowest Price” or “from/night” is indicative and subject to dates and availability.

No, it is not possible via our website; we accept only our own Promo codes. You will have to book through the organization issuing the voucher.

Master card, Maestro, Visa card, American express card.

Your preferences will be conveyed to the reception desk, in attempt to satisfy you, but we cannot provide any guarantee.

We cannot guarantee that you will get the exact same room, but the room types are identical.

Yes, all HVD Hotels have handicapped rooms with appropriate accessible equipment; they are on request upon availability.

Unfortunately, pets are not allowed in our hotels.​

Please contact us by phone or e-mail.

Contact us for assistance with your reservation number.

All HVD hotels provide a parking lot. Parking place is subject to availability and free of charge. Our reception staff will help you to find a place in case of no available places on our own parking lots.

Yes, we can organize individual or group transfers, please call us or e-mail us.

You can check in from 14:00 in our Bulgarian hotels. /Check in from 15:00 in Grand Hotel Suhl./ If you arrive earlier, you can store your baggage in the hotel’s baggage area until your room is ready. If the room has been cleaned and – ready before 14:00/15:00, you may have earlier room access.

The room is yours until 11:00 on your day of departure. If you wish to check out later than 11:00, please contact reception one day before your check out. Please be aware of our additional charge for late check-out.

You may pay in national currency and by credit cards.

Yes, there is an exchange office at the reception desk.

All HVD hotels provide a wireless connection free of charge available in the rooms and in public areas.

Yes, these are included in the price, subject of availability.

Both are included in the price in HVD Reina del Mar, HVD Clubhotel Miramar and HVD Viva Club Hotel, subject of availability. HVD Viva Club provides a complementary shuttle bus service to the hotel beach (June – mid of September), you find all details on the hotel website.

You will find a link on our homepage on several sites, for example in the footer, where you can subscribe for our newsletter. If you wish to unsubscribe in the future, you will find a link at the bottom of each newsletter.

We constantly review the information on our websites to ensure that it is as accurate and updated as possible.

At HVD, we make every effort to maintain the privacy and security of our customers when making an online purchase. This includes ensuring that your credit card details and other personal information is properly encrypted and protected.

Yes, our websites use cookies.